How to Import Passwords into RoboForm

Use these checks to narrow down the cause and find the safest next step for your device or account.

Before you begin

Make sure you know which device, operating system, browser and RoboForm version you are using. Keep your credentials private and avoid making irreversible changes before you understand their effects.

Step-by-step checks

1. Use the current RoboForm documentation to confirm the supported import/export format.
2. Exported password files may be unencrypted; use a trusted device and private location.
3. Verify imported records before removing any previous backup.
4. Securely delete temporary plaintext exports when finished.

What to try if it still does not work

Restart the affected app or browser, confirm compatibility with your current operating system, and compare the behavior on another device if available. If the issue involves account access, recovery, payments, or possible security compromise, use verified vendor channels for sensitive account actions.

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