How to Update RoboForm Billing Information
Use these checks to narrow down the cause and find the safest next step for your device or account.
Before you begin
Make sure you know which device, operating system, browser and RoboForm version you are using. Keep your credentials private and avoid making irreversible changes before you understand their effects.
Step-by-step checks
- Sign in to your subscription or purchase account using a trusted route.
- Check your plan, transaction date, billing channel and renewal status.
- For payments through an app store or reseller, use that provider’s billing process.
- For refunds or disputed charges, contact the actual merchant using the purchase receipt.
What to try if it still does not work
Restart the affected app or browser, confirm compatibility with your current operating system, and compare the behavior on another device if available. If the issue involves account access, recovery, payments, or possible security compromise, use verified vendor channels for sensitive account actions.
Security reminder: Never enter your RoboForm master password, recovery key, saved passwords or one-time security codes into a third-party support form.